Are you a current CustomScoop customer? Check out the short video below for a special offer. Then send your friends to www.customscoop.com/promoreferral so they can take advantage of our news and social media monitoring services.
About two weeks ago, we tweeted out a link to a piece on Forbes about social customer service—why some companies are good at it, and others are not—which referenced research done by Analyst Ashley Verrill, of Software Advice. We received a nice note thanking us for the tweet, with a link to the results of […]Continue
Not just a new look, new features, too! At CustomScoop, we are continually updating our system with the latest technologies and features. We understand that our clients deserve the best monitoring tools available and are pleased to unveil our new features and new look as part of our Summer 2013 release. Our latest upgrades include: […]Continue
Everyone has bias. No matter how loudly a journalist may proclaim innocence on this front, we all come to stories with our own experiences and perspectives. This influences how we approach a topic, who we interview, and what we ultimately write. My experience as a first-year volunteer baseball umpire reinforced my view that people accept […]Continue
As evangelists for new ways of doing public relations, many of us often get so wrapped up in the new technology that we need to pause to remember that the reports of the death of traditional media have been greatly exaggerated. Scott Pelley, anchor of the CBS Evening News, gave an insightful interview to Deadline […]Continue